At Cécilia Paris, we believe that beauty should reflect who you are. If an item doesn't meet your expectations, you can count on our smooth and fair return policy.
30-day cooling-off period
You have the right to return your order within 30 days of receipt without giving a reason, provided that the item:
• Unopened and unused is
• In the original, undamaged packaging
• Must be accompanied by the order number or invoice
Please note: due to hygiene reasons, products that have been opened or used unfortunately cannot be returned.
How do I return my order?
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Please contact us within 30 days via our customer service or by email.
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Please state your order number and the item you wish to return.
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We will send you the return instructions by email.
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Please return the item to the specified return address at your own expense.
Once your return has been processed by us, you will receive the purchase amount back within a few working days, at the latest within 14 days, via the same payment method.
Trading
Unfortunately, exchanges are not possible. You can return the item and place a new order for the desired product.