Frequently asked questions
Shipping & Delivery
At Mary Georges, every order is prepared with care and attention.
Orders placed on business days before 11:59 PM are shipped the same day.
Estimated delivery times:
- Netherlands & Belgium: next business day
- France & Germany: 1–2 business days
- United Kingdom: 2–4 business days
- United States & Canada: 3–7 business days
- Rest of Europe: 2–5 business days
- International destinations: 4–10 business days
Shipping costs are calculated during checkout based on the destination of your order and the selected delivery method.
During public holidays or periods of increased demand, delivery times may vary slightly. We will, of course, keep you informed every step of the way, so your order can make its journey to you with ease.
As soon as your order leaves our warehouse, you will automatically receive an email with a personal track & trace link.
This way you can see where your package is at any time — from our world to your door.
A little magic, transparently delivered.
Order
It's very simple.
- Choose the desired product and add it to your shopping cart.
- Click 'Checkout' and fill in your details.
- Select your preferred payment method and confirm your order.
Once your order has been placed, you will receive a confirmation by email.
From that moment on, everything will be carefully prepared in our workshop — and quickly shipped to your address.
Absolutely. We are happy to ship worldwide.
Whether you live in Paris, Antwerp, or Berlin—your order will be packed and shipped with the same care.
Shipping costs and delivery time are automatically calculated during checkout.
Beauty knows no bounds.
Pay
You can pay with: iDEAL, Pay Later (Klarna Pay Later), PayPal, Apple Pay, Google Pay, Visa and Mastercard.
Yes, you can do that with Klarna Pay Later.
SEPA stands for Single Euro Payments Area. This is the name of the new, unified system for national and European payments. An IBAN (International Bank Account Number) is a number that replaces all national account numbers. The BIC (Business Identifier Code) is an internationally standardized bank code that allows payment service providers to be identified worldwide.
Return
Beauty should be effortless — even when you want to return something.
You have 30 days to return your order (unused and in original condition).
Please send us a message via email, and we will personally guide you through the return instructions.
We ensure a seamless process, as you would expect from us.
The amount will be refunded within 14 days of cancellation. However, we must wait until we have received the package, or until you have proven that the package has been sent. When the package arrives, we always check the return shipment.
Due to logistical reasons, it is unfortunately not possible to exchange an item.
Of course, you can return your order within 30 days — and then place a new order for the desired product. This keeps the process quick and clear, for you and for us.
Klachten
Wij streven ernaar om iedere klant de best mogelijke ervaring te bieden. Mocht je toch een klacht hebben over een product of onze dienstverlening, neem dan gerust contact met ons op via ons contactformulier of stuur een e-mail naar care@marygeorges.com.
Wij reageren binnen 14 dagen na ontvangst inhoudelijk op je klacht. Mocht het meer tijd kosten om je klacht zorgvuldig te behandelen, dan informeren wij je hierover binnen deze termijn.

Contact
For personalized support, questions, or advice, our Client Care team is available daily to assist you.
E-mail: care@marygeorges.com
Telefoon: 085 4015 244
Retouradres:
Prinsenweide 2G
7317 BB Apeldoorn
Nederland
Mary Georges is een handelsnaam van Innovision (KvK: 90375505 en BTW: NL004810954B56).
Vestigingsadres: Kroonpark 176, 6831 GV Arnhem

